General Information – Custom Hats, Custom Shirts, Custom T-Shirts

Policies and General Information

DESIGN
Designs are all done in house. Our design team will take your information to create custom hats, custom shirts, or custom t-shirts for you.

ART FILES – GRAPHIC FEES

One of the most important aspects of ensuring you are pleased with the final production of your order is the specifics of the artwork used for processing. Here are some important tips on submitting artwork files and explain our art charges for graphic work. Applicable set up charges and/or graphic art fees vary based on the complexity of the art and the details of your order. Your sales representative will work with you on the appropriate layout.

When supplying artwork, we request that it be supplied in vector art format. Vector art is resolution independent, meaning we can resize your layout to fit any needs without affecting the quality.

Acceptable VECTOR formats are: CorelD (.cdr – Text to Curves), Encaps (.eps), Illustrator (.ai – text converted to outlines), and Acrobat (.pdf). PLEASE NOTE: File types saved from an original JPEG, TIFF, GIF, or BMP file are not acceptable.

Because they must be redrawn in a vector art form, additional art charges will apply for supplied JPEG, TIFF, GIF, or BMP files at a rate of $30 per hour. If supplied in one of these formats, please provide the font type for all line text. If a font type is not indicated with your order, we will make every effort to match the line text in your art as closely as possible to one of our available fonts.

MANUFACTURING

Our custom designed race shirts and hats are manufactured in China, which allows us to present you with the most competitive pricing on the market. We can also have your hats and shirts manufactured in the United States, but the pricing is considerably higher. Use our contact page to contact us for more details. 

SHIPPING
Orders are typically delivered to the United States within 2 to 3 weeks after your design is finalized and submitted. 

WEBSITE DISCLAIMER

All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.

CUSTOMER SERVICE
If you encounter any problems with your order or process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

CONSUMER DATA PRIVACY
We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. 

PAYMENT
We accept company checks and credit cards. Please note that orders paid by company check may require an additional 2-5 days processing time. 

 Got other questions? Feel Free to message us via our contact form.